FAQ (Frequently Asked Questions)

Can I place an order by telephone

Yes, you can do this by calling our software order line 01395 239 348

When will the paper arrive?

All mainland UK deliveries are sent on a next day service. As long as you place your order before 2pm it should be with you the next working day. Other UK areas are sent on a 48 hour delivery. It can take up to 5 days to send to some remote areas of the UK. Please note that pallets are sent out on a 2 day service.

Which courier do you use to send the paper?

We use UKMail for the mainland UK. When your paper is dispatched you are sent tracking information so that you can see where your paper is in the despatch system.

How do I get the best out of my integrated label invoice paper?

The easiest way is to store the paper (or a few boxes) next to the printer where it is going to be used for at at least a few hours before using. Always put the lid on the box when you have taken the paper out.

Do you put any of your own advertising on the paper?

No we don't. We want you to advertise your business and provide a more professional communication with your customers.

Why buy from EbayPaper.co.uk?

EbayPaper.co.uk is part of the Mole End Group. Mole End companies have been working with and selling integrated labels online since 2002. We work with companies producing solutions that improve their order processing using both software and integrated labels. We have thousands of customers who sell on hundreds of different Ecommerce platforms, many on Ebay.

Can I order by telephone?

No. You can only order paper through our website. We can be contacted by our support page (there is a link at the top of the page), where our staff will respond as soon as possible to any questions.

How can I pay for my order?

We accept Paypal and major Credit Cards as payment for orders. You can select your payment choice at the checkout. We don't offer any Credit Account facilities.

Do you send paper outside of the UK?

We only send paper to the UK. We do not send paper to europe or the rest of the World

Are there any special printer settings needed for the paper if I am using a laser printer?

Some laser printers may need the paper type adjusting. This is because some laser printers assume that all paper is 80gsm and they don't heat up the paper enough for the toner to adhere to the paper's label area sufficiently. Some printers have a setting for a paper type of Heavy (90 - 105 g/m2) others have a paper type of Labels. If your printer needs to pickup the labels from the non-label end you can flip the output by 180 degrees in the printer options. Examples are shown below:

Some printers also need adjustments so that the relevant text appears on the label. An example is shown below:

What is the best way to put integrated label invoice paper into my printer?

Ideally the printer should pickup the paper up paper end 1st (on the opposite end to the label). You may need to change in printing preferences to rotate by 180 degrees.

What are integrated labels also known as?

Delivery notes, Intergrated Labels, Embedded Labels, Invoice Labels, Picking sheets, Picking labels, Cart Paper, Label paper,Packing notes, Picking slips, Labels in Paper, Return forms, Integrated labels, Integral labels, Peel out labels, Shipping Labels, Packing Slip, Invoice Paper, Peel-off labels.

Do I need any other software to use the paper?

No. If you are using Ebay to print orders you don't need any additional software. Use the following link to see how to use the paper with Ebay orders.


You will need to use Selling Manager Free or Pro. You can signup at the following link:


When I print more than 1 order the second page prints the address too high for the label

This is a problem with the current versions of Firefox and Chrome. You need to print from Microsoft Internet Explorer.