|About Us BayPaper.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at support [at] baypaper [dot] co [dot] uk|
Our Contact details:
Applegarth House. EXETER, Devon, EX5 2FD, United Kingdom (Mainland)
Email: support [at] baypaper [dot] co [dot] uk
Vat No: 849 5256 85
Company Registration Number : GB3316378
|Making A Purchase Making a purchase could not be easier. Just browse our Shop and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.|
If you want to try out software before buying it you can download a trial version from our download page.
|Delivery Schedule We always have paper in stock. When you order it is sent out on the same working day (if ordered before 2pm). All paper is sent by UKMail on a Next Working Day service. When your paper is despatched you are automatically sent a tracking email. Please note that pallets are sent on a 2 day service.|
|Tax Charges VAT will be added at 20% where appropriate.|
|Guarantee All of our paper is guaranteed for 12 months from date of purchase. If you have any questions or problems please contact us at firstname.lastname@example.org.|
|Reaching Us If you need to reach us, please email us on support [at] baypaper [dot] co [dot] uk or write to us at Applegarth House, Minchin Orchard, Aylesbeare, EXETER, Devon, EX5 2FD, United Kingdom (Mainland)|
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Inclusion of your details in our mailing list is by your request only.
We collect your name, address, telephone number and email address so that we can send your order to you. This information is not shared with anyone else during this process. We retain this information electronically, so that we can respond to any queries regarding your order. We will only contact you in relation to your order. The exception to this is if you have explicitly asked us to contact you in relation to an issue or marketing information.
Payments by cards are not handled by us, you will be directed to either PayPal or WorldPay. We can never see or have access to your card details.
We will enter your name, address and contact details into our system for you so we can process your order and send the items to you. This information is not shared with anyone else during this process. We retain this information electronically, so that we can respond to any queries regarding your order. We will only contact you in relation to your order. The exception to this is if you have explicitly asked us to contact you in relation to an issue or marketing information.
Payments by credit/debit cards are handled by WorldPay (not us). We enter the details provided by you into the WorldPay Terminal and are not held for longer than confirming payment. After this we can never see or have access to your card details.
All orders are processed on secure (SSL) encrypted websites. All software is digitally signed and authenticated (which verifies the integrity of us and that the software hasnt been tampered with since it was signed). Order information is stored on password protected computers, with the latest anti-virus, behind multiple firewalls. The computers are only used by our trained staff. NOTE: No payment details are ever stored.
You can contact us at anytime to ask for your details to be removed from our systems (note this may result in software no longer working or you getting support).
To make enquiries, contact our DPO (Data Protection Officer), Pat Strassen. You can contact them at:
Mole End Ltd
Telephone: 01395 239 022
Email: support at mole-end.biz
|Returns Policy If you are not happy with your purchase from EbayPaper.co.uk we will do our best to help. If our paper does not do what we said it would do, tell us. If we can not resolve your problem you can return the paper and we will refund the purchase price providing that you notify us of the problem within 14 days of the original order. You can also cancel your order within 14 days of purchasing the paper as long as you have not used any of the paper. You should return the paper to us in a saleable condition in the original packaging (using the outer box that our paper is sent in). You will then receive a full refund for the price paid for the paper (not incuding shipping costs). You are also responsible for the return shipping costs.|